KUALA LUMPUR: A total of 630 complaints on unwanted short messaging service (SMS)by consumers have been lodged until September this year with the Communications and Multimedia Consumer Forum of Malaysia (CFM).
Its chairman, Megat Ishak Ma’amunor (rpt: Ma’amunor) Rashid said the number of cases showed an increase, from 511 complaints last year.
“To ensure the rights of the consumers are protected, CFM continuously monitors services offered by the service providers,” he said in a statement here.
CFM, he said, also collaborate with the Malaysian Association of Mobile Content Suppliers and the Malaysian Communications and Multimedia Commission to educate consumers on measures they should take to protect their rights.
CFM has the standard format on a complaint letter stating the particulars which consumers have to fill should they want to lodge complaints against the service providers or for refund, he added.
He said consumers are advised to monitor their children’s activities when subscribing to mobile content services.
“There are cases where the children subscribe to the paid mobile content services without their parents’ knowledge,” he added.
Consumers can lodge complaints to CFM by surfing the CFM portal at www.complaint.cfm.org.my.- BERNAMA